WhatsApp + ChatWoot - Overview
July 6, 2025 in ChatWoot, Apps by devlikeapro2 minutes
Overview
WAHA provides a seamless integration with Chatwoot, allowing you to manage your WhatsApp communications through a powerful customer service platform. This overview highlights the key features and capabilities of the integration.
ChatWoot Articles
Series of articles about WhatsApp and ChatWoot integration using 🧩 ChatWoot App:
You can follow them one by one or skip some parts if you don’t need them.
Contacts
Sync Contacts
Read how to sync your WhatsApp address book with wa/contacts pull in the WhatsApp + ChatWoot - Contacts Guide.
Messages
Sync Message History
Need to backfill chats? See wa/messages pull examples in the WhatsApp + ChatWoot - Messages Guide.
Send and receive text messages:
Reply to specific messages:
Receive media files from WhatsApp:
Send media files through Chatwoot (available in ➕ WAHA Plus)
View message reactions from WhatsApp:
Messages from WhatsApp are displayed in Chatwoot:
Deleted messages in WhatsApp are marked accordingly:
Delete messages in Chatwoot:
Add private notes visible only to agents:
Languages
You can set your language when creating a Chatwoot App in the WAHA Dashboard:
You’ll receive notification messages in the selected language in Chatwoot:
Commands
Use the help command to see available commands in WhatsApp Integration (WAHA) conversation:
Scan QR code to connect WhatsApp:
Get session status updates in Chatwoot:
Error Handling
In case of any errors, WAHA retries a few times and then gives detailed information about the error:
You can use the WAHA Jobs Dashboard at http://localhost:3000/jobs for monitoring:
